FREQUENTLY ASKED QUESTIONS

How do I get the IMPACT emails to go to my inbox and not my junk folder?

To ensure our IMPACT emails get to your inbox and don’t get filtered, you can whitelist us in your email system. Follow THIS LINK to get directions on how to do this for most email providers, iOS and Android devices.

It is also recommended to use a private email address and avoid using emails from your work, school, church, or other organizations as they often times have filters that block emails from our system.

If you continue to have issues receiving our emails after whitelisting us, check the SPAM settings for your email. Some providers have very aggressive filtering and if there are any filters enabled they may block what they consider SPAM before it gets to your mailbox.

If I miss a live call is there a way to watch it?

All our calls are recorded and the replays are posted on the member’s homepage once they are processed, usually between 24 & 48 hours.

Can I change my monthly plan to an annual plan or vice versa?

You can change your plan from a monthly plan to an annual plan or vice versa. You can switch to an annual plan from a monthly plan at anytime, your next scheduled renewal date will renew at the annual rate.

To switch from an annual plan to a monthly plan your next scheduled renewal date will renew at the monthly plan rate. When switching from an annual plan to a monthly plan, we do not pro-rate any unused months that may remain in your current annual term. The plan will change at your next scheduled renewal date when the current annual term ends.

To switch plans contact ben@benpughcoaching.com

How long will my membership fees be charged?

Every month (or year if you signed up on an annual plan) you will be automatically charged until you cancel your membership. You can stay as long or as short (minimum one month) as you want but we recommend at least a year to see the best results in your life.

Do I need to give notice to cancel my membership?

We only require 24 hour notice. You can cancel by submitting the CANCELLATION REQUEST FORM. We will cancel as soon as we can but it can take up to 24 hours. If you are scheduled to be charged again within 24 hours then you should expect to be charged for that month but not for future months. We do not issue refunds or pro-rate for any reason. Please note if you cancel and then choose to return, you will be required to return at whatever the rate is at the time you choose to return.